Terms of Service

01Acceptance of Terms

By creating an account, purchasing a subscription, or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

You must be legally capable of entering into a binding agreement. If you use KlozerCRM on behalf of a business or other organization, you confirm that you have authority to bind that organization. In that case, these Terms apply to both you and the organization you represent.

Any additional terms presented when purchasing a particular plan, feature, or service form part of your agreement with us. Our Privacy Policy explains how personal information is handled.

02Description of KlozerCRM

KlozerCRM is a subscription-based CRM platform designed for real estate wholesalers. Depending on your plan and enabled features, the Service may include contact and property records, acquisitions and dispositions pipelines, communications, workflow automation, websites, forms, reporting, document tools, integrations, and AI features.

Access to a feature depends on its availability, your subscription, configuration, and any applicable provider requirements. Descriptions of potential workflows do not mean every feature is included in every plan.

KlozerCRM relies on third-party technology, hosting, communications, payment, AI, and infrastructure providers to deliver the Service.

03Accounts and Account Security

You agree to provide accurate account and billing information and keep it current. You are responsible for protecting your login credentials, managing user permissions, and ensuring that people using your account are authorized.

You must not share credentials in a way that gives unauthorized access to the Service. Use available security controls appropriate to the information in your account, and promptly remove access for users who no longer need it.

You are responsible for activity performed by you and your authorized users. Notify us promptly at [email protected] if you suspect unauthorized access or misuse. You must reasonably cooperate with efforts to secure an affected account.

04Subscriptions and Recurring Billing

Subscription prices, billing intervals, included features, and applicable charges are described at checkout or in your order agreement. By subscribing, you authorize recurring charges to your selected payment method until you cancel.

Unless otherwise stated when you purchase, your subscription renews for successive periods matching your selected billing interval. You are responsible for keeping a valid payment method on file and paying applicable taxes.

If a payment fails, we may request updated payment information and retry collection. Unpaid amounts may result in restricted access, suspension, or termination after any notice required by law.

Changes to subscription pricing will be communicated before they apply to a subsequent renewal. Any trial, promotional rate, or discount is subject to the terms presented with that offer.

05Usage-Based Charges

Subscription fees may not include all costs associated with using the Service. Calling, telephone numbers, SMS and MMS, email delivery, AI processing, registration, and other metered features may incur additional charges.

Applicable rates and payment arrangements will be disclosed through your account, checkout, an order agreement, or a notice before you incur the relevant charges. Third-party carrier or provider fees may also apply.

You are responsible for usage generated by your users, campaigns, integrations, and configured automations. Automated activity can continue generating charges until it is disabled. Monitor your usage and do not assume that a subscription includes unlimited communications, AI processing, or other metered services.

06Cancellation

You may cancel your subscription through an available account cancellation option or by contacting [email protected]. Submit your cancellation before the next renewal to prevent a further subscription charge.

Unless your purchase terms state otherwise, cancellation takes effect at the end of the current paid billing period. You remain responsible for charges incurred before cancellation becomes effective, including usage charges billed afterward.

Except where required by law or expressly agreed in writing, fees already paid are non-refundable, and unused portions of a billing period are not prorated.

Export information you need before your access ends. Cancellation does not guarantee continued access to stored data, telephone numbers, websites, integrations, or other account resources.

07Acceptable Use

You must use KlozerCRM lawfully and in accordance with these Terms. You must not:

• Send spam, fraudulent messages, threats, harassment, or deceptive communications.
• Upload or distribute unlawful material or information you have no right to use.
• Impersonate another person or misrepresent your identity, business, or authority.
• Distribute malware, compromise accounts, or interfere with the Service.
• Attempt to bypass security, access restrictions, billing controls, or usage limits.
• Infringe intellectual property, privacy, or other rights.
• Use the Service to facilitate unlawful discrimination or prohibited real estate practices.

You are responsible for your users’ conduct and the content, campaigns, websites, and automations created through your account.

08SMS, Email, Calling, and Lead Consent

You are responsible for ensuring that your calls, texts, emails, recordings, and automated or AI-assisted communications comply with applicable laws and provider requirements.

This includes obtaining any required consent, identifying your business accurately, using lawful contact hours, maintaining appropriate consent records, and honoring unsubscribe requests and do-not-contact preferences. Where required, you must provide notice and obtain consent before recording or transcribing calls or using automated or artificial voices.

Uploading a lead, buying a contact list, receiving property information, or finding a publicly available telephone number does not by itself establish permission to contact someone through every channel.

You must configure campaigns and integrations to respect applicable restrictions and promptly stop communications when permission is withdrawn. KlozerCRM’s templates, automations, consent fields, or registration tools do not establish consent for you or guarantee compliance.

09Customer Data Ownership

You retain ownership of the records, messages, documents, media, and other content you submit to the Service (“Customer Data”). You represent that you have the rights and permissions necessary to collect, upload, and use that information.

You grant KlozerCRM permission to host, store, transmit, reproduce, and otherwise process Customer Data as needed to provide, maintain, secure, and support the Service, carry out your instructions, and meet legal obligations.

When you store information about your leads, sellers, buyers, or other contacts, we process that information as part of providing the software service to you. You remain responsible for its accuracy, lawful collection, and permitted use.

10Third-Party Services and Integrations

The Service depends on third-party technology and infrastructure. You may also choose to connect external applications, payment accounts, lead sources, or other services.

Enabling an integration authorizes the information transfers and account access necessary for its configured operation. Third-party terms, privacy policies, restrictions, and charges may apply.

We do not control independent third-party services or guarantee their availability, performance, security, or continued compatibility. Provider changes, outages, restrictions, and discontinued services may affect related KlozerCRM features. You are responsible for reviewing connected services and removing integrations you no longer authorize.

11AI Features

AI features may generate messages, summaries, responses, classifications, or other content based on information supplied through the Service. AI output can be inaccurate, incomplete, misleading, or unsuitable for a particular situation.

You are responsible for reviewing AI output and deciding whether human supervision or approval is necessary before it is used. Configure appropriate limits for AI systems that communicate with leads, schedule appointments, or trigger workflows.

AI output is not legal, financial, valuation, or other professional advice. We do not guarantee lead qualification accuracy, responses, conversion rates, or business results. Do not submit information to AI features unless you are authorized to have it processed for that purpose.

12Real Estate Disclaimer

KlozerCRM provides software tools. It does not act as your real estate broker, agent, attorney, appraiser, title company, escrow provider, or financial adviser.

You are responsible for evaluating properties, verifying information, obtaining required licences, making disclosures, and complying with rules governing wholesaling, marketing, assignments, and other transaction activities in the relevant jurisdiction.

Property records, calculations, sample workflows, and reporting do not constitute an appraisal, offer recommendation, or verification of a transaction. KlozerCRM does not guarantee that a lead is qualified, a property is marketable, or a transaction will close.

13Electronic Signatures and Contracts

Document templates, electronic signatures, and contract workflows are administrative tools. You are responsible for the wording, completeness, accuracy, and suitability of your documents.

You must determine whether electronic signatures are appropriate for a transaction, verify the identity and authority of signers, obtain required agreement to transact electronically, and satisfy applicable execution, delivery, and retention requirements.

KlozerCRM does not guarantee that a template or electronic signature will create an enforceable agreement in every jurisdiction or circumstance. Retain copies of completed documents and relevant signing records.

14Intellectual Property

KlozerCRM and its licensors retain rights in the Service, including its software, branding, designs, and other platform materials. Your subscription provides a limited right to use the Service for your business purposes during your authorized access period.

You may not copy, resell, distribute, or create derivative works from the Service except as expressly authorized. You may not reverse engineer the Service except to the extent that applicable law permits despite this restriction.

These Terms do not transfer ownership of your Customer Data to us or ownership of the Service to you.

15Service Availability

We may update, maintain, modify, or discontinue features as the Service develops. Access may be interrupted by maintenance, technical issues, internet failures, security events, or third-party disruptions.

We do not promise uninterrupted operation, error-free performance, or a specific uptime level unless separately agreed in writing.

You are responsible for maintaining appropriate copies of important records and having alternative arrangements for time-sensitive communications or transactions. We will provide notice of material service changes where reasonably practicable.

16Suspension and Termination

We may restrict, suspend, or terminate access for material violations of these Terms, non-payment, unlawful activity, security risks, or conduct that threatens the Service or others. We may also act when required by law or a provider supporting the Service.

Where reasonably practicable, we will provide notice and an opportunity to resolve the issue. Immediate action may be necessary to address urgent risks.

Upon termination, your right to use the Service ends. Outstanding payment obligations and provisions intended to survive termination remain effective. Information may be retained or deleted as described in our Privacy Policy.

17Disclaimer of Warranties

To the extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will meet every business requirement, that all errors will be corrected, or that its use will produce specific revenue, savings, leads, or completed transactions.

Nothing in these Terms excludes a warranty, right, or protection that cannot lawfully be excluded.

18Limitation of Liability

To the extent permitted by law, KlozerCRM will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost opportunities, or business interruption arising from use of or inability to use the Service.

Our total aggregate liability for claims arising out of or relating to the Service or these Terms will not exceed the total fees you paid to KlozerCRM during the 12 months immediately preceding the event giving rise to the claim.

These limitations do not apply to fraud, wilful misconduct, gross negligence, or liability that cannot legally be limited. They apply only to the extent reasonable and permitted under applicable law.

19Changes to These Terms

We may update these Terms to reflect changes in the Service, our business, or legal requirements. Updated Terms will be posted with a revised effective date.

For material changes, we will provide additional notice through the Service or your account email before the changes take effect, where required by law. Continued use after the effective date constitutes acceptance of the updated Terms. If you disagree, you may stop using the Service and cancel your subscription.

20Governing Law

These Terms are governed by the laws of Alberta and the federal laws of Canada applicable in Alberta, without regard to conflict-of-law principles.

Subject to any mandatory legal rights or jurisdiction requirements, disputes arising from these Terms or the Service will be brought before the courts of Alberta, Canada.

21Contact

For questions about these Terms, billing, or your account, contact:

KlozerCRM
Alberta, Canada
Email: [email protected]
Website: https://klozercrm.com
App: https://app.klozercrm.com